Refund Policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@mynivashop.com. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, personal care items, and hazardous materials. We also do not accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Return shipping costs are the customer's responsibility. Once we receive and approve your return, we'll ship the replacement as soon as possible.

European Union 14-Day Cooling Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping costs under the cooling off period are the customer's responsibility.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at contact@mynivashop.com.